A company offers ID theft protection using leads obtained from client banks. Three employees work 40 hours a week on the leads, at a pay rate of $16 per hour per employee. Each employee identifies an average of 3,800 potential leads a week from a list of 4,600. An average of 10 percent of potential leads actually sign up for the service, paying a one-time fee of $70. Material costs are $1,400 per week, and overhead costs are $9,000 per week. Calculate the multifactor productivity for this operation in fees generated per dollar of input. (Round your answer to 2 decimal places.) Multifactor productivity

The correct answer is 6.48.

Explanation:

According to the scenario, the given data are as follows:

Total number of employees = 3

Pay rate = $16 per hour per employee

One time fees = $70

Average identifies customer = 3,800

Conversion rate = 10%

So, we can calculate the multifactor productivity by using following formula:

Multifactor productivity = Total earning ÷ Total expense

Where, Total earning = 3,800 × 3 × $70 × 0.10 = $79,800

and Total Expense = 3 × 40 × 16 + $1,400 + $9,000 = $12,320

By putting the value we get,

Multifactor productivity = $79,800 ÷ $12,320

= 6.48

Hence, the multifactor productivity for this operation is 6.48.

answer; human resource management.(hrm);