During a discussion of concern about approaches used with aggressive patients in the Emergency Department, several staff members express concern for their safety.

As a leader, the nurse manager should:

a. Look directly at speakers and acknowledge their comments.

b. Promise to implement each suggestion that is made.

c. Implement the idea that receives the most discussion.

d. Listen but implement the plan that she had in mind before the discussion began.

a. Look directly at speakers and acknowledge their comments.

Explanation:

During a discussion of concern about approaches used with aggressive patients in the Emergency Department, several staff members express concern for their safety.  As a leader, the nurse manager should look directly at speakers and acknowledge their comments. As being a leader, the nurse manager should make everyone feel good where everyone should be getting a message that he or she has been properly given importance and has been listened as well. In this way, the manager will be sending a positive message for the rest of employees that the administration care about them, their feelings, safety and work environment. Consequently, they will feel motivated and be more productive as well.

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