Mistakes made by staff are affecting overall efficiency, so you have contacted the local community college to inquire about customer service training courses. They offer a one-time customer service course that will train existing employees at a cost of $50 per employee. They also offer an ongoing training program that can train existing and future employees at a cost of $1,200 per year. Will you sign up for either program or do nothing?

Ancho corp. is an automobile company whose core competency lies in manufacturing petrol- and diesel- based cars. the company realizes that more of its potential customers are switching to electric cars. the r& d department of the company acquires competencies in developing electric cars and launches its first hybrid car, which uses both gas and electricity. in this scenario, ancho is primarilya. leveraging new core competencies to improve current market position. b. redeploying existing core competencies to compete in future markets. c. unlearning existing core competencies to create and compete in markets of the future. d. building new core competencies to protect and extend current market position