You are faced with the following scenario:You are part of a six-person work team. One team member likes to dominate team conversations and expresses her opinion rather aggressively with an air of "I'm always right!" Another team member--a smart and reliable man with several years of experience--is very shy and rarely speaks up or offers an opinion. A third member of the team has "checked out" and is failing to complete his assignments, leaving others to pick up the slack. The two other members of the team are still invested but are losing energy and motivation as they feel weighed down by the conflicts and challenges of the team. a. What steps could you take to get this team on track? Be specific and explain what they would look like. Keep in mind that you are a team member and therefore a colleague of the other team members. b. Describe the potential impact (positive and negative) of your proposed actions.

An office manager is concerned with declining productivity. despite the fact that she regularly monitors her clerical staff four times each day—at 9: 00 am, 11: 00 am, 1: 00 pm, and again at 3: 00 pm—office productivity has declined 30 percent since she assumed the helm one year ago. would you recommend that the office manager invest more time monitoring the productivity of her clerical staff? explain.

The amberssen specialty company is a chain of twelve retail stores that sell a variety of imported gift items, gourmet chocolates, cheeses, and wines in the toronto area. amberssen has an is staff of three people who have created a simple but effective information system of networked point-of-sale registers at the stores and a centralized accounting system at the company head- quarters. harry hilman, the head of amberssens is group, has just received the following memo from bill amberssen, sales director (and son of amberssen’s founder). harry—it’s time amberssen specialty launched itself on the internet. many of our competitors are already there, selling to customers without the expense of a retail storefront, and we should be there too. i project that we could double or triple our annual revenues by selling our products on the internet. i’d like to have this ready by - giving, in time for the prime holiday gift-shopping season. bill after pondering this memo for several days, harry scheduled a meeting with bill so that he could clarify bill’s vision of this venture. using the standard con- tent of a system request as your guide, prepare a list of questions that harry needs to have answered about this project.

In 1975, mcdonald’s introduced its egg mcmuffin breakfast sandwich, which remains popular and profitable today. this longevity illustrates the idea of: