If employees are to be empowered to truly make a difference, they must have the power to make decisions.

substantive.

Explanation:

Substantive decisions in a company are those that will directly influence organizational results.

In centralized organizations, decision-making processes are essentially taken at the top of the hierarchy, it is only the leader who makes important company decisions.

In a decentralized organization, however, there is greater flexibility, which consists of integrating the decision-making process at all hierarchical levels, as it is believed that there is a reduction in the response time of the decision, greater understanding of the problem by employees who are experiencing it and motivate them and increase their job satisfaction.

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