Long Right Here Right Now, Inc., sells streaming-media subscriptions. The company has grown a lot recently, and has noticed that it has been getting a larger number of complaints about customer service. Right Here Right Now arranged for its customer-service employees to receive training on best practices in telephone customer service. They have hired you to thoroughly evaluate the training. You want to arrange a meeting to go over your plans with the customer-service manager. Below, create a brief meeting agenda, including objectives, discussion topics (each with an estimated amount of time allotted to it), and proposed next steps. Your discussion topics should include brief descriptors of the areas you plan to evaluate and how soon those evaluations should take place. Include all four levels of evaluation discussed.
(Please help i'm on a timed quiz!)