When the pandemic hit, Gloria, a local restaurant owner, experienced a major disruption to her business. To remain afloat, she had to deal with all of the uncertainty of the situation, talk to government leaders about health procedures, and decide what steps to take to keep serving customers without allowing in-person dining. With her managers, Gloria worked to get a better understanding of what was going on and adjust their mental models for their business. This process is an illustration of which concept

Sensemaking

Explanation:

From the question we are informed about instance When the pandemic hit, Gloria, a local restaurant owner, experienced a major disruption to her business. To remain afloat, she had to deal with all of the uncertainty of the situation, talk to government leaders about health procedures, and decide what steps to take to keep serving customers without allowing in-person dining. With her managers, Gloria worked to get a better understanding of what was going on and adjust their mental models for their business. In this case, the process is an illustration of sensemaking concept.

Sensemaking Concept can be regarded as Concept by Karl Weick, which stressed on how the unknown is Ben structured and how we act on it. It gives leaders enablement to posses a

better grasp about activities going on within their environment so that other

leadership activities can be facilitated. This leadership activities could be relating as well visioning. Sensemaking Concept enables people to have chance in attributing meaning as regards to their collective experiences