1. what are copyright laws? (6 points)

a. authority to reprint an original work as long as it's not for profit

b. entitlement to use and sell another's work as long as you know the creator

c. privileges given to literary authors to reproduce the writing of others

d. rights given to original authors and creators to protect their work from unlawful use

2. performing a copyrighted work publicly without the owner's permission is not considered a violation.

a. true

b. false

3. how is customer service defined?

a. aid provided to the elderly by neighbors

b. assistance provided by a company to people who buy or use its products or services

c. given to students by classmates

d. support given to employees by managers and supervisors

4. which of the following correctly describes the reason for quality customer service?

a. compensate for low-quality products and services

b. justify inefficient business practices

c. keep existing customers and clients

d. raise awareness about customer and client rights

5. what are workplace human relations?

a. business communications like newsletters and message boards

b. connections with customers

c. interactions between people in a professional setting

d. visitations with relatives while at work

6. how would you classify an employee who is punctual, has respect for oneself and others, and takes initiative?

a. good academic skills

b. excellent technology skills

c. strong personal skills

d. superior athletic skills

7. what is the global marketplace?

a. all the customers for a product or service in all areas of the world

b. certain traditions of a culture that impact shopping habits

c. every shopping center in the world

d. part of the world's population that has access to grocery stores

8. how have emerging technologies impacted the global marketplace?

a. global marketplace has declined.

b. global marketplace has expanded.

c. global marketplace has lost appeal.

d. global marketplace has shrunk.

9. what is constructive criticism?

a. advice and possible solutions intended to or improve something

b. information given to others as a way to make them feel unintelligent

c. reports about decreasing profits

d. statements and no possible solutions aimed at showing problem areas

10. geneva received feedback from her boss about the written report she submitted. she worked very hard on it and feels disappointed that the boss found areas that could be improved. her boss needs another report tomorrow.

how should geneva handle this constructive criticism?

a. go to her boss, explain she worked very hard on the report, and request an apology

b. reflect upon the feedback in order to complete the next report more effectively

c. rewrite the report even though she is the only one that will see it

d. work on her technology skills in order to successfully mesh all her devices

11. what is a conflict?

a. contentment

b. disagreement

c. harmony

d. peace-keeping

12. teri and her coworker have a dispute about the way the store window should be displayed.

in order to reach a win-win solution, what is the first step?

a. agree upon the main problem

b. brainstorm possible solutions

c. identify the problem

d. negotiate a solution

13. what is project management? (6 points)

a. brainstorming ways to plan a project

b. executing, completing, and revising a project

c. managing people who accomplish a project

d. planning, executing, and completing a project

14. how does a project manager evaluate the scope of a project?

a. determine the overall work that needs to be completed to deliver the desired product, service, or end result

b. estimate some of the resources that are needed to deliver the desired product, service, or end result

c. evaluate the time it will take to deliver the desired product, service, or end result

d. guess how much money it will cost to deliver the desired product, service, or end result

15. read the following scenario and answer the question that follows:

kelly gave a presentation to fellow coworkers, her supervisor, and clients. during the presentation, she made eye contact with the people in the room, nodded her head occasionally during the question and answer section, and smiled frequently.

what communication strategy did kelly employ? (6 points)

6points
a. decision-making

b. negotiation

c. non-verbal skills

d. problem-solving

Calculating the "total price" of an item is tedious, so implement a get_item_cost method that just returns the quantity times the price for an item. by the way, the technical term for this kind of instance method is an accessor method, but you'll hear developers calling them getters because they always start with "get" and they get some value from instance attributes. in order to make the items sortable by their total total price, we need to customize our class. search the lectures slides for "magic" to see how to do this. see section 9.8 for an additional reference. the receipt class: this will be the class that defines our receipt type. obviously, a receipt will consist of the items on the receipt. this is called the composition design pattern. and it is very powerful. instance attributes: customer_name : it is very important to always know everything you can about your customers for "analytics", so you will keep track of a string customer name in objects of type receipt. date : the legal team has required that you keep track of the dates that purchases happen for "legal reasons", so you will also keep track of the string date in objects of type receipt. cart_items : this will be a list of the items in the cart and hence end up on the receipt. methods: 1. create a default constructor that can take a customer name as an argument, but if it gets no customer name, it will just put "real human" for the customer_name attribute. it should also accept a date argument, but will just use the value "today" for the date instance attribute if no date is given. the parameters should be named the same as the instance attributes to keep things simple. 2. add_item : self-descriptive. takes a parameter which we hope beyond hope is of type itemtopurchase and adds it to the cart_items. returns none. 3. print_receipt : takes a single parameter isevil, with default value true. returns a total cost of all the items on the receipt (remember to factor in the quantity). prints the receipt based on the following specification: for example, if isevil is true, and customer_name and date are the default values: welcome to evilmart, real human today have an evil day! otherwise, it should print: welcome to goodgo, real human today have an good day! then the receipt should be printed in sorted order like we discussed earlier, but whether or not it starts with the highest cost (think reverse), depends on the value of isevil. if it is evil, then the lowest cost items should print first, but if it is good, then it will print the highest cost items first. (cost meaning price*quantity). remember to return the total cost regardless! your main() function: the main flow of control of your program should go in a main() function or the program will fail all the unit tests. get the name of the customer with the prompt: enter customer name: get the date with the prompt: enter today's date then, ask the question: are you evil? your program should consider the following as true: yeah yup let's face it: yes hint: what do these strings all have in common? your program should consider all the following as false: no nah perhaps but i'm leaning no (just be glad you don't have to handle "yeah no.") okay enough horsing around. (get it? aggies? ! horsing! ) next, in the main() function, you will have to create a receipt object and start adding things into it using an input-while loop. the loop will prompt the user for the item name exactly as in the previous zylab (9.11). but unlike the previous zylab, the loop will terminate only if an empty string is entered for the item name. then, the price and the quantity will be prompted for exactly as in the previous zylab. create the itemtopurchase objects in the same manner as the previous zylab, but don't forget to add them to the receipt using your add_item instance method. then, the items on the receipt should be printed with the same formatting as in the previous zylab, of course with either "good" or "evil" ordering. however, on the last line, the total should be printed as follows: where 10 is replaced by the actual total. sample run here is what a sample run of the final program should look like: enter customer name: nate enter today's date: 12/20/2019 are you evil? bwahahahaha yes enter the item name: bottled student tears enter the item price: 2 enter the item quantity: 299 enter the item name: salt enter the item price: 2 enter the item quantity: 1 enter the item name: welcome to evilmart, nate 12/20/2019 have an evil day! salt 1 @ $2 = $2 bottled student tears 299 @ $2 = $598 total: $600

What is the total resistance in a circuit that contains three 60 ohm resistors connected in a series? a. 20 ohms b. 120 ohms c. 60 ohms d. 180 ohms

Which player type acts on other players? a. killer b. achiever c. explorer d. socializer