Based on your understanding of the 16 personality types in the Myers-Briggs classificationand on your knowledge of help desk communication and customer service skills described inthis chapter, work with a team of three classmates or coworkers to identify which of the 16MBTI types you think is best suited to providing excellent customer service. Would morethan one of the 16 types be effective?If you have never taken the Myers-Briggs test or have not taken it recently, check with yourschool’s counseling department or your organization’s human resources department to see ifthey can administer the test. If you would like to take a shorter, online version, go to TheKeirsey Temperament Sorter II website (www. keirsey/sorter/instruments2.aspx)or the HumanMetrics website (www. humanmetrics/cgi-win/JTypes2.asp). While neitherof these online tests are a substitute for the full Myers-Briggs test, they will give you anindication of your type. If the results indicate that your personality type is not as well suited for help desk or usersupport work as other personality types, understand that the 16 MBTI personality types arenot absolutes. Each person is actually a mixture of the eight pure categories in the test. TheMBTI test simply measures tendencies. Most people are more adaptive than the testindicates.