CASE STUDY #2: Ticketing System Dr. Thomas Waggoner, an information systems professor at the local university, is at the Will Call window at the
Medallion Theatre, trying to pick up tickets he had reserved. However, due to an oversight which turns out to be
rather frequent, his tickets were sold to another patron. Fortunately for Dr. Waggoner and his wife, who are
celebrating their wedding anniversary, the box office manager finds two box seats which had not been claimed.
In talking with the box office manager, Dr. Waggoner starts thinking that he could perhaps help the theatre avoid
this type of problem in the future. His students could design and build a system to help keep track of ticket sales,
and hopefully help the theatre become more efficient and improve customer satisfaction.

Question:

2. Based on the case study above choose the appropriate System Development Lifecycle (SDLC) which will
be suitable for the needs of the client.

For example, if you choose the spiral model for each step you have to explain and elaborate the plan that
you are going to do.

a) Objectives determination and identify alternative solutions
b) Identify and resolve Risks
c) Develop next version of the Product
d) Review and plan for the next Phase