What should you include in the opening of a direct claim letter? a clear statement of the desired action an explanation of the problem a justification of your request select the most appropriate opening for a direct claim letter when the remedy is obvious. send me a full refund for the stratus balance ball i recently purchased on your website. yesterday, the balance ball box arrived empty. i recently purchased a stratus balance ball. the box arrived empty yesterday. when i opened the box, i expected to find the ball, but there was only a hand pump in the box. because i did not receive the actual balance ball, i would like a full refund.

A clear statement of the desired action

Explanation:

A claim letter, often referred to as a letter of complaint, is a type of persuasive letter sent by a customer to a business or agency to report an issue with a product or service in order to seek the correction of the said issue. When the remedy is obvious, a claim letter usually opens with a statement of the desired action (e.g. refund, replacement). When the situation is not as clear, a paragraph explaining the problem first should be included.

In the given case, the remedy is obvious, so the opening for a claim letter would be: Please send me a full refund for the Stratus Balance Ball I recently purchased on your website.

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