Match each workplace scenario with the skill or behavior the individual displays in that scenario.

diversity awareness

note-taking skills

problem-solving skills

Sharon is a production engineer for a car factory. There is an issue with some incomplete car parts leaving the assembly line. Sharon must find a way to make sure that only completed parts leave the assembly line.

John accepted a job as a software designer in Japan. He wants to show respect for the new culture, so he researches local business customs before he begins working in his new office.

Arianna has a meeting with clients to discuss opening new financial accounts. She makes sure to listen to her clients’ goals and write down the key points. When they are finished speaking, she reads what she has written, summarizing their financial concerns.