This question has two answers.

A customer comes to the front register to complain about the pharmacy. He says they were very slow in getting his prescription ready. He clearly wants to tell someone about his poor experience. What would you be most and least likely to do?

a. Listen to the customer, allowing him to express his frustrations. Apologize on behalf of the pharmacy. Ask if he would like to speak to the manager.
b. Let him know that the team in the pharmacy is actually really good. Explain that they are just extremely busy today.
c. Have someone from the pharmacy come and listen to the customer. Pharmacy staff will be better able to address the issue.
d. Tell the customer you are very sorry for his experience. Offer him a coupon for his next visit to the store.

What can you predict about the rest of the story? a) it will be about an eighteen-year-old girl. b) it will be about the aubignys falling in love. c) it will be about armand aubigny's father taking him to paris. d) it will be about the relationship between arman aubigny and the girl. e) it will be about an economic revolution led by aubigny.

Select the correct answer. read this excerpt from incidents in the life of a slave girl by harriet ann jacobs: among the ladies who were acquainted with my grandmother, was one who had known her from childhood, and always been very friendly to her. she had also known my mother and her children, and felt interested for them. at this crisis of affairs she called to see my grandmother, as she not unfrequently did. she observed the sad and troubled expression of her face, and asked if she knew where linda was, and whether she was safe. my grandmother shook her head, without answering. "come, aunt martha," said the kind lady, "tell me all about it. perhaps i can do something to you." which of these important concepts uncommon to abolitionist literature does jacobs depict in the excerpt? 1. some kind white characters were included in slave narratives so that northerners would not be offended. 2. southern society was complex and diverse with both good and bad people unlike northern stereotypes showed. 3. many kind slave owners and their slaves developed deep friendships. 4. most whites and blacks lived in harmony in the south and made efforts to each other. a. 1 and 4 b. 1 and 3 c. 1 and 2 d. 2 and 3

Match each poem to its form either free verse or blank verse