How does the drama "Sorry, Wrong Number!" portray poor customer service?

Which statement best describes the narrator's reliability? the narrator is unreliable because o she does not reveal how old she is until the end of the passage.

1. a poem that tells a story irony 2. taking on human characteristics narrative 3. a direct comparison between two things personification 4. words that are opposite the thoughts in a speaker's mind simile 5. implied comparison introduced with "as" and "like idiom 6. one's own manner of speaking metaphor

Someone is calling us.(passive voice)