THIS IS FOR INTRODUCTION TO SPEECH COMMUNICATION Q1 What should you do first in a win-win problem solving?
A) Identify your problem and unmet needs.
B) Negotiate a solution.
C) Solicit your partner's needs.
D) Describe your problem and needs.

Q2 During which step of an assertive message do you engage in perception checking?
A) A description of your feelings
B) A description of the consequences
C) A statement of your intentions
D) Your interpretation of the other person's behavior

Q3 is the inability or unwillingness to express thoughts or feelings in a conflict.
A) Nonassertion
B) Aggression
C) Accommodation
D) Avoidance

Q4 Treating another person like a stranger is an interpersonal distancing tactic called .
A) Impersonality
B) Nonimmediacy
C) Reserve
D) Restraint

Q5 Which of the following statements is most likely to contribute to a positive communication climate?
A) "You make me so mad."
B) "I feel rejected when you show up late."
C) "In my opinion, you never try very hard."
D) "You are not a hard worker."

Q6 Maura wants to visit her family for the holidays, but Ruth wants to take a vacation. They decide to spend three days with family and three days on vacation. This decision is which form of conflict management?
A) Lose-lose
B) Win-lose
C) Compromise
D) Lose-win

Q7 is the distinguishing characteristics in win-lose problem solving.
A) Power
B) Collaboration
C) Conflict
D) Struggle

Q8 "You asked me to tell you what I really thought about your idea, and then when I gave you my opinion, you told me I was too critical." This is an example of which step of an assertive message?
A) A behavioral description
B) A description of your feelings
C) A description of the consequences
D) Your interpretation of the other person's behavior

Q9 When Jackie speaks up during a meeting, her comments tend to be judged more harshly. Yet if Jackie doesn't assert herself at work, she will not get a promotion. How would the text describe her dilemma?
A) A double standard
B) An avoidance spiral
C) A relational spiral
D) Sexual harassment

Q11 When time is limited and the issue unimportant, the best method of conflict resolution is ?
A) Compromising
B) Consulting
C) Competing
D) Cooperating

Q14 Telling someone you have no interest in dating that you're busy in order to spare their feelings is an example of which of the following styles of conflict?
A) Direct aggression
B) Passive aggression
C) Nonassertion
D) Indirect communication

Q15 Every conflict involves an expressed struggle between at least two interdependent parties who perceive incompatible goals, resources, and interference from other parties in achieving their goals.
A) Abundant
B) Scarce
C) Sustainable
D) Desirable