Plz help I really need it

the correct answer is:

this is an example of the writer telling through description rather than showing through dialogue.

sometimes writers like to explain explicitely what's happening instead of adding dialogues of the situations., which is the case in this passage,

glitch or non-saved account.

explanation:

i'm not personally a mobile user but one reason could be that it is either a glitch where it doesn't automatically log you in, or you have it so cant save your log-in information. i suggest you use the mobile app instead of using your web browser!