You are the marketing officer for either a large hotel or a car dealer. Produce a report for your company's head of marketing in which you explore:
the differences between customer satisfaction and customer delight
ii. the reasons why it is so important to create the sensation of delight among your
customers
iii. the ways in which it could be done.
i.
Illustrate your arguments by examples relevant to your chosen organization, Let the hotel
or car dealership.

the answer should be d) he was one of those young thousands who greeted the war with a certain amount of relief, welcoming the liberation from webs of tangled emotion" since it is the best option because it shows his desire to free himself. 

hope this answer you! have a great day.

the second option.is correct

awnser: william shakespeare was an english poet, playwright, and actor, widely regarded as the greatest writer in the english language and the world's pre-eminent dramatist.