Choose the best course of action for each of the following scenarios. A customer is angry and yelling because no one has been able to resolve an issue with her
product.

As a customer service agent, you are responsible for requesting a replacement part for a customer who is upset that his product needs one.

A customer is being rude to you and using off-color language. You respond
by
.

As a professional customer service agent, your ability to stay positive and focused on finding a solution that satisfies the customer is known as
.

A customer is angry and yelling because no one has been able to resolve an issue with her product. offer her a new one

As a customer service agent, you are responsible for requesting a replacement part for a customer who is upset that his product needs one. Imediatly call for a new one

A customer is being rude to you and using off-color language. You respond by saying please calm down

As a professional customer service agent, your ability to stay positive and focused on finding a solution that satisfies the customer is known as pashience

Explanation:

it is important so later on in life they . can solve issues like that or other tough times in their life.. and also have info on those topics.

they can talk about topics like that by sitting the person down and talking with them.

explanation: