1. employees should make an effort to put themselves in the customer’s shoes as part of: a. understanding and empathy b. control c. none of these d. information

Which statement about consumer rights is true? only celebrities have the right to complain about products that do not work. consumers can always get their money back if they dislike a product purchased. consumers are not allowed to complain about a product after it is purchased. everyone has the right to participate in making laws that affect consumers.

What ingredients used in tobacco products been banned?

If something is painful during exercise, what should you do? a. back off the exercise. b. modify the exercise. c. consult a physician if the pain persists. d. all of the above