Shawn is in the middle of a heated conversation with a co-worker. The co-worker is very angry because he was told that he can no longer work overtime. Shawn keeps trying to show the co-worker all the advantages of working fewer hours. He suggests that if the co-worker needs extra money, he could pick up a high-paying shift at the local prison. This is an example of . a good communication strategy because Shawn is trying to side with the co-worker
a bad communication strategy because Shawn is trying to put an end to the conversation
a good communication strategy because Shawn is trying to move from the negative to the positive
a bad communication strategy because Shawn is not acknowledging that the co-worker is upset