How would you solve #81?

An energy drink company claims that its product increases students' memory levels. to support its claims, the company issues advertisements claiming that 8 out of 10 people (chosen randomly from across the country) who tried their product reported improved memory. the missing component in this study is a .

X/y + 4y/x divided by x/y - 2y/x explain as in depth as you can how you simplfied the fractions. i don't know where to start on this : /

Monitors manufactured by tsi electronics have life spans that have a normal distribution with a standard deviation of 1800 hours and a mean life span of 20,000 hours. if a monitor is selected at random, find the probability that the life span of the monitor will be more than 17,659 hours. round your answer to four decimal places.