There are 32 students in Jenny's class. Each day her teacher chooses a student at random to try problem of the day. What is the probability that Jenny will be chosen twice in a row? (If necessary, round to the nearest hundredth.) A. 32% B. 3.13% C. 0.98% D. 0.10%

One of every 20 customers reports poor customer service on your company’s customer satisfaction survey. you have just created a new process that should cut the number of poor customer service complaints in half. what percentage of customers would you expect to report poor service after this process is implemented? 1.) 5% 2.) 10% 3.) 2% 4.) 2.5%