As jin's sales manager, ines senses that jin's customer retention has been slipping for the last two months. she wants to do what she can to prevent the trend from continuing. ines's first step to responding to jin's performance issues should be

 Checking records of Jin's rate of customer retention

Explanation:

Customer retention is defined as activities that are taken by the organization for decreasing the defection in customer by interacting with customers, solving issues, being responsible, getting personally to know about customer requirements etc.

According to the question, Ines should tackle the matter of Jin through documenting the records of the customer retention rate of her first so that she can analyze the rate. This will help Ines to know about the details and rate through which she can move further to take steps for helping Jin to improve the performance

answer; the answer to the first question is (king james ii was replaced by his daughter mary and her dutch husband william of orange;

the language of nature was a manifestation from god as he said "let there be light" and there was light the world began to assume visible, comprehensible form.

what ever we know now think of the old vision of creation we can be sure that with out the speaking of word -without language- we would have no science today with its striking power to illuminate the world.