Identify a true statement about the gap model.
a. it defines quality system standards based on the premise that certain generic characteristics of management practices can be standardized.
b. minimizing gaps 4 and 5 will result in low customer satisfaction.
c. failure to understand and minimize gaps presents the risk of losing customer loyalty.
d. it eliminates causes of defects and errors in manufacturing and service processes by focusing on outputs that are critical to customers.

Give an example of a situation in which an individual's pursuit of economic self-interest may not benefit but instead harm the rest of society

Chris, a master at office gossip and innuendo, says, "we know we have a corporate spy someplace in the organization, probably on the management team itself. there is no evidence that it is audrey. in fact, she's too clean, if you know what i mean. somebody should fire audrey; she's got to be the spy." by making this argument chris is actually engaging in (a) an appeal to emotion fallacy (b) a straw man fallacy (c) an appeal to ignorance fallacy (d) circular reasoning (e) an appeal to the mob fallacy

How can the judiciary balance individual rights with the common good?