Which of the following is true of electronic messages? a) It primarily focusses on the personal aspect of communication. b) It typically increases the quality and amount of human interaction. c) It is not open to misinterpretation, hence can be worded in any manner. d) It can lose the emotional aspect of a message in both content and tone.

The correct answer is D. It can lose the emotional aspect of a message in both content and tone.

Explanation:

Electronic messages do not convey emotion as well as messages in person.  Because electronic messages eliminate facial expressions, body language, and tone of voice, it can be much more difficult to express emotions over email, text, or other forms of electronic communication.

Because these messages are less personal and therefore of lower quality, we can eliminate options A and B as correct choices.  Also, due to the decreased ability to perceive emotion through electronic messages, they can be misinterpreted and must be worded clearly, thus answer choice C is incorrect as well.

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