What did your textbook describe as two things that psychology majors want out of their undergraduate psychology degree program but that faculty do not think of as core goals for the psychology major?

to stay where they were until m sent for

an informal structure in a bureaucracy would be something like so-called "office politics". where there's a formal structure set up for the organization, but then an informal subculture as well that has a way of organizing the bureaucracy further. this can be positive because it sets up an added degree of organization, albeit informal, within the bureaucracy.