Ashton, a manager at millington technologies inc, receives a message from a customer claiming free service for a laptop whose warranty has expired. which of the following guidelines should ashton follow when composing the message denying the customer's claim?
a) he should avoid closing the message with resale or sales promotional material.
b) he should avoid providing an explanation for the refusal.
c) he should avoid stressing the actions that should have been taken to avoid the problem.
d) he should avoid offering possible alternatives to resolve the problem.

The movement of an economy from one condition to another and back again

You are an employee of an u.s. firm that produces personal computers in thailand and then exports them to the united states and other countries for sale. the personal computers were originally produced in thailand to take advantage of relatively low labor costs and a skilled workforce. other possible locations considered at that time were malaysia and hong kong. the u.s. government decides to impose punitive 100% ad valorem tariffs on imports of computers from thailand to punish the country for administrative trade barriers that restrict u.s. exports to thailand. how do you think your firm should respond? what does this tell you about the use of targeted trade barriers?

Two assets have the following expected returns and standard deviations when the risk-free rate is 5%: asset a e(ra) = 18.5% σa = 20% asset b e(rb) = 15% σb = 27% an investor with a risk aversion of a = 3 would find that on a risk-return basis. a. only asset a is acceptable b. only asset b is acceptable c. neither asset a nor asset b is acceptable d. both asset a and asset b are acceptable