Match the following definitions with the correct term.
Reflective listening
Empathizing
...
Match the following definitions with the correct term.
Reflective listening
Empathizing
Encouraging
Clarifying
Active listening
is rephrasing or summarizing what you heard in order to make sure you understand what they intended.
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is feeling what the other person feels.
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is giving signals that you are involved and interested in the conversation such as nodding your head and maintaining eye contact.
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is asking the other person questions so you more fully understand what is being said.
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is paying attention to what someone is saying and feeling.
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